Transcription services

Transcription Services for Audio and Video

Way With Words provides professional transcription services for organisations and individuals — from interview transcription services and legal transcription services to research, media, and verbatim audio and video work with secure human delivery.

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Illustration for transcription services

When human transcription is the better choice

  • The audio is unclear, fast-paced, or has overlapping speech
  • Accents, dialects, jargon, or specialist terminology are involved
  • The transcript is used for publication, compliance, reporting, or evidence
  • Readability, formatting, and consistency matter
  • The material is sensitive and needs careful handling

Typical projects we support

  • Multi-speaker interviews and focus groups
  • Difficult audio, accents, cross-talk, jargon, and sensitive material
  • Research, legal, compliance, editorial, and board-level recordings
  • Legal transcription services, qualitative and academic work, corporate meetings, and broadcast-ready verbatim transcription
  • Ongoing or repeat transcription requirements
  • Custom formatting, templates, and analysis-ready outputs
  • Turnaround, formatting, and confidentiality requirements scoped before upload

Why not rely on ASR alone?

ASR-only can work for rough internal notes from clear audio. Human transcription is better when the transcript will be analysed, published, reviewed, quoted, filed, audited, or relied on. AI output can introduce errors, omissions, or misleading wording that impact meaning.

Already using AI transcription?

If you already generate drafts with ASR, our ML transcription & annotation service can improve quality before final delivery.

Transcription formats

Transcript format and customisation

Standard template

Structured layout with speaker labels, paragraphing, and two timestamps per page.

Time-coding template

Ideal for research, legal, and media workflows, with timestamps at agreed intervals, including every 30 seconds or per speaker change.

File formats

Default delivery in `.docx`, with `.pdf` and `.rtf` available on request.

Transcription pricing

Live rates

Per-minute rates by turnaround

    Add-ons: +25% Full Verbatim, +25% Time Coding

    Transcription quotation form

    Long-form request fields mirrored from the live service flow for detailed quoting.

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    Frequently asked questions

    General questions

    Do I need to create an account to request a quotation?

    No. Simply complete and submit the transcription quotation form.

    How long will it take to receive my transcription quotation?

    We aim to respond within 1 hour during business hours, or the next business day outside business hours. Please also check your junk or spam folder.

    Pricing and discounts

    How is transcription cost calculated?

    Pricing is based on turnaround selected, total file duration (per-minute rate), and add-ons such as time coding or full verbatim.

    Do volume discounts apply across batched uploads?

    Yes, for recordings submitted within three months of your first upload for one project. Repeat smaller regular orders can also be considered.

    Payment options

    What payment methods do you support?

    Credit card, debit card, bank transfer (BACS/EFT/wire), or PayPal.

    What is a Purchase Order (PO) and when is it needed?

    A PO is an official authorisation document from your institution. If required by your finance process, share the PO copy so the number can be referenced on your invoice.

    Turnaround and delivery

    How do I choose the right turnaround?

    Per-minute pricing generally decreases as turnaround time increases. You can select multiple options to compare quote outcomes.

    How are completed transcripts delivered?

    Completed files are provided through secure account access. Email delivery is only used when explicitly requested and accepted in writing.

    File upload and handling

    Is there a file size limit?

    Yes, the maximum file size per upload is 8GB. There is no hard limit on file count, though batches up to 20 files are recommended for smoother handling.

    What formats are accepted?

    Audio: .mp3, .wav, .mpa, .mpeg, .ogg. Video: .mpg, .mpe, .mov, .avi, .mp4, .m4a, .m4v, .wma, .3gp.

    For urgent requests contact [email protected].

    Ready when you are

    Ongoing transcription support

    We support recurring transcription programmes including weekly interviews, monthly meetings, media schedules, and regular compliance work.